Maintenance & Support Solutions

Continuity for your operations

At CERTUS Automation, we know that certainty is mission-critical. Our Maintenance & Support (M&S) programs are designed to keep your automated systems performing optimally long after go-live. Through a tailored Service Level Agreement (SLA), we guarantee continuity for your critical business processes, whether you operate in ports, terminals, or logistics facilities.

CERTUS Analytics

This powerful tool provides real-time data and actionable insights into your operations, helping you make smarter decisions and improve efficiency. With CERTUS Analytics, you can monitor and analyze key metrics across all solutions

By turning raw data into clear insights, CERTUS Analytics enables you to reduce bottlenecks, improve turnaround times, and enhance overall productivity.

Proactive Monitoring for maximum uptime

CERTUS Proactive Monitoring delivers an agentless solution that keeps your systems performing at their best. It continuously tracks critical conditions such as bandwidth usage, uptime, and overall system health. Additionally, it gives you real‑time insight into the factors that shape your network performance.

Live statistics

Meanwhile, the platform gathers live statistics from switches, routers, servers, and other devices and applications. As soon as it detects an anomaly, it triggers an alert and automatically creates a support ticket in the CERTUS ticketing system. This way, your team responds quickly and resolves issues before they affect your operations.

Illustrated laptop displaying the CERTUS Health Monitoring interface for OCR performance and camera status insights

CERTUS OCR Health Monitoring

Our OCR Health Monitoring Tool provides continuous visibility into OCR performance and individual camera statuses. It delivers real‑time confidence values, allowing you to track each camera’s contribution and quickly identify failing, misaligned, or dirty cameras to support effective Maintenance & Support activities.

Service Desk Customer Portal

Our secure Customer Portal makes it easy to manage your system needs anytime, anywhere. Through the portal, you can report a problem, request service, request an upgrade, or submit an RMA request for hardware returns. With real-time ticket tracking and direct access to our support team, the portal ensures fast response times and complete transparency for all your maintenance and support activities.

Portal Login

Drawing of a laptop displaying the first page of the CERTUS service desk customer portal

Spare Parts Kit

The Spare Parts Kit includes the most essential components to quickly repair potential hardware failures and minimize downtime. As a result you avoid long order and shipping delays that could interrupt your critical gate operations.